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NEEDS MUST CO  PRIVACY POLICY

Last updated: 09/12/2025

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Needs Must Co (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with our services.

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By using this website, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

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1.1 Personal Information

Provided directly by you when you:

  • Make a purchase

  • Create an account

  • Join our mailing list

  • Contact us via email or form submissions

  • Participate in promotions or giveaways

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This may include:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely via our payment provider; we do not store full card numbers)

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1.2 Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address

  • Device type

  • Browser information

  • Pages viewed

  • Time spent on site

  • Cookies and analytics data

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This helps us improve website performance and user experience.

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2. How We Use Your Information

We may use your information to:

  • Process and fulfil orders

  • Communicate with you about orders, shipping, or support

  • Respond to enquiries or requests

  • Improve our website, products, and customer experience

  • Send marketing emails or updates (only if you opt in)

  • Detect and prevent fraud

  • Comply with legal obligations

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You can opt out of marketing communications at any time.

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3. How We Store and Protect Your Information

We take reasonable measures to protect your personal information from loss, misuse, or unauthorised access, including:

  • Secure servers

  • Encrypted payment processing

  • Limited internal access

  • Use of reputable third-party platforms with strong security (e.g., Wix, payment gateways)

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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4. Sharing of Information

We do not sell or rent your personal information.

We may share information with trusted third parties who assist in operating our business, such as:

  • Website hosting providers (e.g., Wix)

  • Payment processors (e.g., Square, Stripe)

  • Shipping carriers

  • Email marketing providers

  • Analytics tools

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These third parties only access information necessary to perform their services and are required to protect your data.

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We may also share information if required by law or to protect the rights and safety of Needs Must Co and its customers.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse website traffic

  • Store cart information

  • Personalise your browsing experience

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You can disable cookies in your browser settings, though this may affect site performance.

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6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Opt out of marketing communications

  • Withdraw consent at any time

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To submit a request, contact us at hello@needsmust.com.au.

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7. Children’s Privacy

Needs Must Co does not knowingly collect personal information from individuals under 18. If you believe such information has been collected, please contact us so we can remove it.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date. Continued use of the website indicates acceptance of any changes.

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9. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Needs Must Co
Email: hello@needsmust.com.au
Instagram: @needsmustco

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